You can feel free to contact us to let us know your questions for a specific resolution.Generally, the more detailed you describe your problem, the faster for us to test and solve the problem for you. If possible an attached screenshot is better. We guarantee an email response within 12 hours; our average response time is 43 minutes!

Please submit the following information in your e-mail

1. What is your computer model and which operating system do you run?

2. Where and when have you purchased our software? What's your purchased version?

3. Did you receive an error message? If yes what exactly does it read?

4. If possible an attached photo or screenshot.