Q1: Why do I not receive the registration code e-mail after purchase?

A1: Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.

If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our Support Team and attach your order receipt. We will reply within 48 hours.

Q2: How to register Windows Password Key?

A2: Windows Password Key Standard, Professional and Enterprise have no registration code. After purchasing them, you will receive the confirmation email with full activated version download link attached. Please “Click here” to download the registered version. If you exceed maximum downloads for these products, please write to support team to request full download link.

Q3: How to register Windows Password Key Ultimate?

A3: Windows Password Key Ultimate bundles Windows Password Key Ultimate and Windows Care Genius. After purchasing it, you will receive a confirmation email with full activated version download link of Windows Password Key Ultimate and license code of Windows Care Genius. To learn how to register Windows Care Genius, please refer to Q4.

Q4: How to register Windows Care Genius?

A4: If you have purchased Windows Care Genius, you will receive the order confirmation email within one hour after the order processed successfully. The conformation email includes your order details, download URL and registration information.

Follow the instructions below to register it.

1. If you haven’t downloaded Windows Care Genius, please download it here. Ignore this step if you already installed trial version.

2. Open Windows Care Genius, click “Full Version” on the interface.

3. In the popup window, choose “Activate your license key” option.

4. In the register window, put your name, e-mail address and received key code to register. Make sure that you enter these info without any blank space.

Note: Once activated, your name, e-mail address and key code cannot be modified. In case you may need them again, please keep a copy of your register info.